Frequents Asked Questions
Is your booking system secure?
Yes! We partner with Fare Harbor, one of the largest online booking companies in the world and a subsidiary of Booking.com, to provide you with an extremely secure, market-leading experience.
More information can be found at https://fareharbor.com/about/
How can I pay for my tour?
We accept all major credit/debit cards through our secure booking system, powered by Fare Harbor, and our secure payments system, Stripe.
You can book your tour online via the booking portal on our website, or if you prefer please contact us if you would like to have a chat and book by telephone or via email.
Is your payments system secure?
Yes! Our payments are processed through the FareHarbor booking portal (see above) who in turn use the extremely secure Stripe payments system.
More information can be found at https://stripe.com/docs/security/stripe
Can we change our tour on the day?
We welcome input from our travellers on what they want to see and do – that is why we are here! We will always discuss the itinerary early in the day and various options which might be appealing based on your interests, and we will help you make an informed decision.
What should I wear on tour?
We recommend our travellers wear sensible clothing and footwear. The weather in Scotland is extremely changeable (from good to bad and back again!) and the terrain at many of our most amazing locations can be uneven. Therefore, the best way to experience Scotland is to prepare for all conditions. That way, if you have to hobble up a grassy bank in light rain to get the perfect shot of Glencoe, you can.
Is food included on your tours?
We cannot offer food on our tours. All tours are built around lunch in an amazing location and recommendations will be given. You are entirely welcome to bring your own snacks. Rest assured you will never be long from a stop for refreshments. Consumption of alcohol in prohibited in our vehicles.
Are entry prices included to attractions such as castles, boat trips, etc?
Day Tours – Not as standard. This is to retain your flexibility on the day. If you would like to us to pre-book anything for you, please let us know during checkout and we can certainly do so.
Multi-Day Tours – This varies per tour. Detailed information per tour can be found on the relevant tour page.
Will our trip be covered/insured?
Yes! We are a fully insured operator and your multi-day package will be covered by an industry-standard travel bond. Also, we always recommend you take out travel insurance.
Can you book our accommodation?
Yes! On our multi-day tours we can book your accommodation. If you would like us to do this for you, please select the option during checkout. We will then work with our accommodation partners and will be in touch as soon as we can with your quote. Average room prices are noted on all of our tour pages.
You can check availability before booking by using our availability tool on the relevant tour page.
Where will you pick us up?
We will pick you up wherever is most convenient for you. Most often this will be your Edinburgh accommodation, but we can also pick you up from Waverley Station, Edinburgh Airport, or the Port of Leith. Please input your accommodation details during checkout.
If you would like to discuss alternative arrangements, we are more than happy to accommodate this.
Where will you drop us off?
We will drop you off wherever is most convenient for you. Most often this will be your Edinburgh accommodation, but we can also drop you off at Waverley Station, Edinburgh Airport, or the Port of Leith. If you would like to discuss alternative arrangements, we are more than happy to accommodate this.
Do you have tours in the winter?
Yes! Scotland’s scenery can look extra magical in winter with a little dusting of snow on the peaks. We run discounted tours during the winter season with improved itineraries to accommodate for shorter daylight hours. You can still have an amazing tour during the winter season!
What languages are your tours in?
All our tours are in English. We carry passengers from all over the world we love learning about your home culture whilst we show you ours.
Can we bring luggage?
Yes! There is space in all of our vehicles for 1-2 large suitcases or 2-4 medium-sized suitcases.
What is your cancellation policy?
Customers will receive a full refund or credit (minus deposit) with 1 week notice of cancellation. Refunds for cancellation made inside this period are made at our discretion. Deposits are non-refundable except in situations whereby ScotLux Tours is forced to cancel your tour due to unforeseen circumstances such as severe weather, mechanical issues, etc, in which case a full refund (and deposit) will be refunded. Please contact us as soon as possible to cancel or inquire about a cancellation. No refunds can be made for no-shows on the day of departure.
I missed my tour – can I have a refund?
No refunds can be made for no-shows on the day of departure.
Can I leave a review?
Yes – and please do! We love to hear from our passengers on even the smallest details so that we constantly improve the experience for all of our guests.
You can leave a review on TripAdvisor, Facebook, Google, or via testimonial on our website (see About Us page).
Can we share photographs from our tour?
Yes – and please do! We love to showcase our wonderful country and encourage more people to come and experience it for themselves.
You can share photos via our Instagram (tag scotlux.tours), Facebook, Twitter, Google, Trip Advisor, or you can submit photos to the gallery on our website for a chance to win a free bottle of Whiskey. One given away every year!
Is there WiFi/Phone Signal on the vehicle?
There is no Wi-Fi on any of our vehicles. There will be WiFi in many of the towns, cafes, restaurants, visitor centres etc that we visit and good phone signal in most places. However, we aim to keep you entertained and engaged with amazing stories and epic scenery all day long.
Should I tip our guide?
Gratuity for our guides is gladly accepted but not expected.